Cricway Privacy Policy
Last Updated: 12 August 2026
Cricway respects the privacy of individuals who visit the Cricway website, create an account, access Cricway through compatible devices, contact customer support or otherwise use Cricway services. This Privacy Policy explains what personal information Cricway may collect, how that information may be used and protected, when it may be shared, and the choices available to users.
By accessing Cricway services or providing personal information through the website, you acknowledge this Privacy Policy and the practices described below.
1. About This Privacy Policy
This Privacy Policy applies to personal information collected through the Cricway website, account registration and login processes, mobile access, customer-support channels and other Cricway services that link to or reference this Privacy Policy.
Cricway may update this Privacy Policy when its services, data practices, security procedures or applicable legal requirements change. The latest version published on the Cricway website will apply from its stated effective date.
This Privacy Policy should be read together with the Cricway Terms and Conditions and Cricway Responsible Gaming information.
2. Information Cricway May Collect
The personal information collected by Cricway depends on how you interact with the platform.
2.1 Information Provided During Registration
When creating a Cricway account, you may be asked to provide information required by the registration process, including:
- Name or account name
- Mobile number
- Email address
- Login credentials
- Date of birth or age-related information
- Account preferences
- Information required for verification
- Other information requested by the registration form
Only information necessary for the relevant account or service should be provided.
2.2 Account and Login Information
When you access a Cricway account, Cricway may process information associated with the account, including login identifiers, account status, authentication records and information relating to account activity.
Passwords and verification information should be kept confidential. Users should never share passwords or verification codes with another person.
2.3 Transaction and Payment Information
When you make deposits, withdrawals or other transactions through Cricway, relevant transaction information may be processed.
Depending on the payment method, this may include:
- Transaction amount
- Transaction date and time
- Payment method
- Transaction status
- Payment reference
- Account-related transaction information
- Information required for payment verification
Cricway may use third-party payment providers to process transactions. Where payment information is handled directly by a payment provider, that provider’s own privacy practices may also apply.
2.4 Device and Technical Information
When you access Cricway through a browser, smartphone or another compatible device, certain technical information may be collected automatically, including:
- IP address
- Device type
- Operating system
- Browser type and version
- Application version
- Language and general device settings
- Access times
- Referring pages
- Error and diagnostic information
- Security and authentication logs
This information may be used to maintain functionality, security, compatibility and technical performance.
2.5 Customer Support Information
When you contact Cricway through WhatsApp, email or another support channel, Cricway may receive information contained in your communication.
WhatsApp: Cricway WhatsApp Support
Email: support@cricway.company
Do not send passwords, OTPs, payment passwords or unnecessary confidential credentials through customer-support channels.
2.6 Cookies and Similar Technologies
Cricway may use cookies and similar technologies to support website functionality, security, preferences, analytics and other legitimate website operations.
Cookies may be used to:
- Keep users signed in where appropriate
- Remember selected preferences
- Understand website usage
- Detect unusual or potentially fraudulent activity
- Improve website performance
- Maintain security
- Measure website traffic
The cookies and similar technologies used by Cricway may change as website functionality and third-party services develop.
3. How Cricway Uses Personal Information
Cricway may use personal information for purposes including:
- Creating and managing user accounts
- Authenticating account access
- Providing requested services
- Processing and recording transactions
- Providing customer support
- Communicating about account-related matters
- Maintaining website and application functionality
- Detecting fraud, abuse and unauthorized activity
- Protecting Cricway users, systems and services
- Troubleshooting technical problems
- Improving website and platform performance
- Maintaining security records
- Meeting applicable legal and regulatory obligations
- Enforcing the Cricway Terms and Conditions
- Responding to lawful requests from competent authorities
- Managing responsible-gaming and account-safety requirements where applicable
Cricway uses personal information for appropriate and lawful purposes connected with its services.
4. Legal Basis for Processing
Where applicable law requires a specific legal basis for processing personal information, Cricway will process information on a basis permitted by applicable law.
Depending on the circumstances, processing may be necessary to:
- Provide a service requested by the user
- Create or maintain an account
- Perform or administer a transaction
- Comply with a legal obligation
- Protect the security and integrity of Cricway systems
- Prevent fraud or unauthorized activity
- Respond to user requests
- Obtain consent where consent is required
- Pursue another lawful purpose permitted by applicable law
The Digital Personal Data Protection Act, 2023 establishes India’s statutory framework for processing digital personal data, while the Digital Personal Data Protection Rules, 2025 provide additional requirements subject to their applicable commencement provisions.
5. Account and Identity Verification
Cricway may verify information associated with an account where verification is necessary for account security, transaction processing, fraud prevention, legal compliance or other legitimate operational purposes.
Where additional information or documentation is required, users should provide it only through the appropriate Cricway process.
Cricway will not ask users to disclose passwords or one-time authentication codes through ordinary support communications.
6. Payment Information and Third-Party Payment Providers
Cricway may use third-party payment services to facilitate deposits, withdrawals or other financial transactions.
Payment providers may independently collect and process information according to their own privacy policies and applicable obligations.
Users should review the privacy information of the relevant payment provider before using a third-party payment service.
Cricway may retain transaction records necessary for account management, reconciliation, fraud prevention, customer support, accounting, dispute handling and applicable legal obligations.
7. How Cricway Uses Cookies
Cookies are small files or similar technologies that may be stored on a user’s device when visiting a website.
Cricway may use the following categories of cookies:
Essential Cookies
Essential cookies may be necessary for core website functions, security, authentication and account-related services.
Preference Cookies
Preference cookies may remember selected settings or preferences.
Analytics Cookies
Where used, analytics technologies may help Cricway understand website traffic, usage patterns and technical performance.
Security Cookies
Security-related technologies may help detect suspicious activity, unauthorized access and abnormal usage.
Users may control cookies through their browser settings. Disabling certain cookies may affect the functionality of some Cricway services.
8. How Cricway Shares Personal Information
Cricway does not share personal information indiscriminately.
Information may be disclosed to appropriate third parties where necessary for legitimate operational, contractual, security or legal purposes.
Potential recipients may include:
- Payment service providers
- Technology and hosting providers
- Website and application service providers
- Security and fraud-prevention providers
- Analytics or technical service providers
- Customer-support service providers
- Professional advisers
- Auditors
- Legal or regulatory authorities where legally required
- Other service providers acting on Cricway’s behalf
Where third parties process information on Cricway’s behalf, appropriate contractual, confidentiality and security safeguards may apply.
9. Legal and Regulatory Disclosures
Cricway may disclose personal information where required or permitted by applicable law.
This may include responding to:
- Court orders
- Government requests
- Regulatory requirements
- Law-enforcement requests
- Fraud investigations
- Legal proceedings
- Requests necessary to protect users, Cricway or third parties
Cricway may also retain or disclose information when reasonably necessary to establish, exercise or defend legal rights.
10. Data Security
Cricway takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Security measures may include:
- Access controls
- Authentication safeguards
- Secure transmission where appropriate
- Security monitoring
- System updates
- Restricted access to personal information
- Backup and recovery procedures
- Fraud and abuse detection
- Internal security practices
No internet transmission or digital storage system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their own devices, passwords and account credentials.
11. Data Retention
Cricway retains personal information for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law.
Retention periods may depend on:
- Account status
- Nature of the information
- Transaction history
- Legal and regulatory requirements
- Fraud-prevention requirements
- Dispute resolution
- Security requirements
- Accounting and record-keeping obligations
When personal information is no longer required, Cricway may delete, anonymize or otherwise dispose of it in accordance with applicable requirements and its internal retention procedures.
12. User Rights and Choices
Subject to applicable law, individuals may have rights concerning their personal information.
Depending on the applicable legal framework and circumstances, these may include:
- Access to personal information
- Correction of inaccurate information
- Updating account information
- Withdrawal of consent where processing is based on consent
- Deletion or erasure where legally applicable
- Information about processing activities
- Grievance redressal
- Other rights provided under applicable law
Requests may be subject to reasonable verification to protect account security and prevent unauthorized access.
13. Withdrawal of Consent
Where Cricway relies on consent as the basis for processing personal information, users may have the ability to withdraw that consent subject to applicable law.
Withdrawal of consent does not necessarily affect the lawfulness of processing carried out before withdrawal.
Certain information may continue to be retained or processed where another lawful basis or legal requirement applies.
14. Children’s Privacy
Cricway services are intended for users who meet the applicable minimum-age and eligibility requirements.
Cricway does not knowingly seek to collect personal information from individuals who are not legally eligible to use the relevant services.
If Cricway becomes aware that personal information has been collected from an ineligible minor contrary to applicable requirements, appropriate steps may be taken.
Parents or guardians who believe that a minor has provided personal information to Cricway may contact Cricway Support.
15. Responsible Gaming and Personal Information
Certain information may be processed where necessary to support account safety, responsible-gaming measures, eligibility requirements or applicable platform rules.
For additional information about responsible participation and account-related safeguards, visit Cricway Responsible Gaming.
Privacy protections do not prevent Cricway from processing information where such processing is necessary for safety, legal compliance or legitimate platform operations.
16. International Data Transfers
Cricway may use service providers whose infrastructure or personnel are located in jurisdictions other than the user’s location.
Where personal information is transferred or accessed across jurisdictions, Cricway will apply safeguards required by applicable law.
17. Third-Party Websites and Services
Cricway may contain links or integrations involving third-party websites, applications, payment providers or other external services.
When a user accesses a third-party service, that service’s own privacy policy and terms may apply.
Cricway is not responsible for the privacy practices of independent third-party websites or services that it does not control.
Users should review the privacy policy of a third-party service before providing personal information.
18. Customer Support and Communications
Cricway may use personal information to communicate with users about:
- Account registration
- Login and account access
- Transactions
- Security matters
- Service updates
- Support requests
- Technical issues
- Important policy or Terms changes
Where required by law, users will be provided with appropriate choices concerning promotional or marketing communications.
Account, security and service-related communications may still be sent when necessary to provide or protect the relevant service.
19. Marketing and Promotional Communications
Where Cricway sends promotional communications, they will be handled in accordance with applicable law and any required consent or user preferences.
Users may have the option to unsubscribe from certain promotional communications through the relevant communication mechanism.
Unsubscribing from promotional communications does not necessarily stop essential account, security, transaction or service-related communications.
20. Data Breaches and Security Incidents
Cricway maintains security procedures intended to detect, assess and respond to personal-data security incidents.
If a data breach or security incident occurs, Cricway will take appropriate steps required by applicable law, which may include investigation, containment, remediation and notification to relevant authorities or affected individuals where required.
The response will depend on the nature and severity of the incident and the applicable legal requirements.
21. Account Closure and Data Deletion
Users may contact Cricway regarding account closure or deletion requests.
Closing an account does not necessarily mean that all associated information can be immediately deleted. Certain information may need to be retained for legal, regulatory, accounting, security, fraud-prevention, dispute-resolution or other lawful purposes.
Where information is no longer required and deletion is legally appropriate, Cricway may delete or anonymize it according to its retention procedures.
22. Data Accuracy
Users are responsible for keeping their account information accurate and up to date.
If account information changes, users should update it through the available account-management process or contact Cricway Support where direct updating is unavailable.
Accurate information helps Cricway provide account services, communicate effectively and maintain appropriate security controls.
23. Privacy of Login Credentials
Cricway users are responsible for protecting their login credentials.
Users should:
- Use a strong and unique password.
- Never share passwords.
- Never disclose OTPs or verification codes.
- Avoid saving credentials on public devices.
- Log out from shared devices.
- Check the Cricway website address before entering credentials.
- Contact Cricway Support if suspicious account activity is detected.
Cricway support will not require users to disclose their account password through WhatsApp or email.
24. Changes to This Privacy Policy
Cricway may update this Privacy Policy to reflect:
- Changes to Cricway services
- New technologies
- Changes in data-processing practices
- Security improvements
- Legal or regulatory developments
- Changes to third-party service providers
The updated version will be published on the Cricway website with a revised Last Updated date.
Users should periodically review this page to remain informed about how Cricway handles personal information.
25. Privacy and Grievance Contact
Questions, privacy requests or concerns about the handling of personal information can be directed to Cricway through the available support channels.
📧 Privacy and Account Queries
Email: support@cricway.company
💬 WhatsApp Support
When contacting Cricway about a privacy or account matter, provide only the information necessary to identify the issue.
Do not send passwords, OTPs, payment PINs or other confidential authentication information.
26. Information Required for Privacy Requests
To protect personal information from unauthorized disclosure, Cricway may need to verify the identity or account ownership of a person submitting a privacy request.
A request may need to contain sufficient information to identify:
- The relevant account
- The nature of the request
- The information concerned
- A suitable means of communication
Cricway may decline or limit a request where permitted by applicable law, including circumstances where fulfilling the request could compromise another person’s privacy, security or legal rights.
27. Applicable Law
This Privacy Policy operates alongside applicable laws and regulations governing personal data, online services and privacy.
For users and processing activities subject to Indian law, the relevant framework includes the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, subject to applicable commencement provisions and subsequent amendments or regulations.
Nothing in this Privacy Policy is intended to restrict rights that cannot lawfully be restricted under applicable law.
28. Contact Cricway
For questions about this Privacy Policy, personal information or account privacy, contact Cricway through the following channels:
Cricway Support
Email: support@cricway.company
WhatsApp: Cricway WhatsApp Support
Please use only the current Cricway support channels and never disclose passwords, OTPs, authentication codes or sensitive payment credentials.